Join The Groove for a three-part strategic webinar series Beyond Anthology — Stabilizing Your Systems, Safeguarding Student Success
Anthology’s Chapter 11 filing may impact your institution’s systems and data. As platforms shift, service delivery becomes the frontline of stability. This strategic session helps higher education leaders maintain continuity and deliver a strong user experience during system change.
Part 3: Future-Proofing Service During System Transitions
Higher education expert Michelle Clifton and Advisory Services Director Tonya Gray will engage in a live discussion covering:
- System Transitions & Operational Uncertainty: How platform changes create hidden risks for students, staff, and operations.
- The Importance of Service Delivery: Why ad hoc or reactive support fails during vendor transitions.
- Building a Resilient Service Model: How vendor neutrality, rapid-response AMS, and clear accountability ensure stability.
- Maintaining Continuity Through Change: How FWM Assurance & Transition Plan preserves service levels during disruption.
Key Takeaways:
- A Clear Roadmap: Steps to maintain consistent, high-quality service during platform transitions.
- Future-State Model: Practical steps to align systems, people, and processes for long-term reliability.
- Actionable Tools: To future-proof operations and strengthen institutional resilience.
Don’t wait for disruptions to reach your campus. Join us for actionable guidance to ensure stability and confidence during system uncertainty.
