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Application Managed Services

At The Groove, we recognize that your journey extends far beyond the launch of technology solutions. Scalable and predictable support, ongoing optimization, and innovation are essential for sustained success. Our comprehensive application managed services enhance and complement your internal skill sets, freeing up your team's time and increasing the chances of achieving and maintaining significant outcomes.

Hit the high notes with our application managed services.

Benefit from top business and technical expertise, combined with a human-centered approach to ensure the smooth and efficient operation of your solutions. Our suite of robust application management services adheres to industry-leading standards, driving your business success.

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Application Configuration Support

Get tailored advice and hands-on assistance to configure applications based on best practices and business needs, optimizing for peak performance and scalability.

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Application Development & Maintenance

Application Development & Maintenance

Fuel innovation and business growth by designing, developing, and maintaining custom applications for greater agility, scalability, and performance.

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Application Integration Support

Securely and efficiently integrate your application with other systems and platforms to enhance operational capabilities.

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Feature Deployment Support

Stay ahead with the latest features and updates, deploying new functionalities without disruption.

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Optimization

Ongoing Optimization & Innovation

Keep your application at technology’s forefront by unlocking opportunities for improvement and deploying solutions to maintain and enhance its value.

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Release Management

Navigate change with confidence by turning complex software release cycles into strategic, value-driven deployments.

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Reporting & Analytics

Leverage reporting and analytics to gain insights into performance, user behavior, and metrics, informing strategic business decisions.

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User Adoption & Support

Maximize user engagement and proficiency with support and training. Ensure full use of your applications’ capabilities to drive productivity and satisfaction.

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FindYourGroove

Maintain your groove.

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Application management services designed to help add value where enterprises need it most.

40%

of employees feel frustration “often” or “all the time” when using business software.1

38%

of organizations say that integrating siloed apps and data is the biggest challenge to digital transformation. 2

87%

of companies worldwide are aware that they already or will have a skills gap.3

Groove to greatness with our application managed services.

The Groove empowers clients to efficiently manage their enterprise applications through our expert management services, leveraging advanced technology and deep industry knowledge. This approach accelerates transformation and optimizes the performance of critical business applications.

  • Proven Track Record: With a history of supporting over 1,500 clients with their digital transformation initiatives, we pair reliability with expertise. Our solutions prioritize long-term success and are backed by numerous real-world wins.

  • Tailored Excellence: Embracing a boutique approach and an industry-specific mindset, we deliver personalized strategies for your business. Our seasoned expertise and exceptional agility ensure impactful results for enterprises of all sizes.

  • Innovative Edge: Committed to technological advancements, we continuously explore, evaluate, and deploy innovative solutions. This ensures your business stays agile and ahead of competitors.

  • Culture of Knowledge Sharing: Our services don’t end with delivery. We empower your team through co-innovation, fostering a culture of shared learning and growth.

  • Scalability & Predictable Spending With No Limits: We eliminate service cost variability while offering scalability to accommodate your evolving needs, ensuring spending predictability.

About The Groove
Technology Partners
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Frequently Asked Questions About Application Managed Services

What are application managed services?

Application managed services (AMS) involve the ongoing support, management, and optimization of applications by a specialized provider. This includes everything from configuration updates, to rolling adoption of new feature sets, to cyclical business events and change management support.

AMS supports organizations as they move from implementation to a steady-state environment. It’s a combination of offering ongoing guidance for configuration and optimization while providing knowledge transfer or added capacity to internal teams that advances strategic initiatives.

How do application managed services reduce technical debt?

AMS proactively maintains and modernizes your applications to maximize your investment in Workday and other technologies. Regular enhancements, configuration, optimization, release management, and adherence to best practices help prevent the accumulation of outdated or inefficient technology. This lowers long-term costs, establishes a flexible resourcing model to supplement your internal team, and improves system stability.

Ultimately, AMS turns what might become liabilities into sources of resilience and performance.

What is the difference between The Groove’s AMS and traditional AMS support?

Traditional AMS support is often reactive and focused on break-fix or “ticket taking” scenarios. The Groove’s AMS takes a proactive, strategic approach. We continuously provide recommendations beyond surface questions, identify improvement opportunities, and align technology performance with business goals. The relationship is more of a partnership than a helpdesk, emphasizing long-term success over short-term fixes.

What are the business benefits of partnering with The Groove as an AMS provider?

The Groove brings some of the most seasoned talent to the ecosystem, supported by many years of practitioner experience. With this talent, we deliver significant efficiencies to organizations, reducing overall cost, accelerating roadmap backlogs, and driving efficiency and scalability. It’s all backed by our focus on knowledge transfer. These benefits support stronger outcomes across finance, HR, IT, and operations.

Is AMS suitable for complex application environments?

Yes. AMS is built to support organizations navigating complex application ecosystems, offering expert guidance across configuration, optimization, and system interdependencies. The Groove manages this complexity with structured governance, solutioning support, and a scalable service model that ensures stability while enabling growth.

How does AMS support lean internal teams?

Many of our clients operate with limited internal capacity, especially in fast-growing SMBs. AMS acts as an extension of your team. As an AMS provider, we thrive on helping clients navigate through the “we don’t know what we don’t know” phases of digital transformation.

How are AMS pricing and scope tailored to the needs of enterprises?

At The Groove, we reject a one-size-fits-all approach. Instead, we customize our AMS pricing and scope to align with each organization’s unique goals, size, and complexity.

We offer flexible engagement models, including fixed-fee and time-and-materials options, chosen based on what best supports the client’s priorities. And by collaborating closely with stakeholders, we focus on delivering exactly what’s needed—whether that’s capacity overflow support or greater self-sufficiency through robust knowledge transfer.

Our tailored approach ensures maximum value and impact for every client.

How does The Groove’s partner network and industry expertise strengthen its Application Managed Services (AMS) offerings?

The Groove has a wide network of technology partners, providing a unique client experience that spans across Workday, ServiceNow, Databricks, Eightfold, and more. Our team also brings deep experience across regulated industries including government, healthcare, higher education, not for profit, and professional business services. We tailor support to each organization’s needs and adapt as technology evolves.

What key services are included in The Groove’s Application Managed Services (AMS) offering?

  1. Post-Implementation Support: Ensures smooth transition after go-live with stabilization, issue resolution, and ongoing support.
  2. Configuration & Optimization: Enhances business processes, optimizes modules, and adopts new features.
  3. Release Management: Manages bi-annual updates, analyzes impacts, and tests new functionalities.
  4. Reporting & Analytics: Builds custom reports, supports compliance, and handles data transformation.
  5. Integration Management: Maintains and improves integrations with third-party systems and APIs.
  6. Security & Compliance: Manages access controls, conducts audits, and ensures policy compliance.
  7. Strategic Advisory & Roadmapping: Aligns strategy with business goals through planning and tenant health checks.
  8. Cyclical & Event-Based Support: Supports key events like open enrollment, year-end processing, and M&A activities.

Enterprise Technology Solutions

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Advisory Services

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Let’s work together to solve your most pressing challenges.

It all starts with a conversation. Request a consultation where we can discuss your needs and solutions to drive success.