Proactive support and continuous improvement strengthen Workday.
Location
Salt Lake City, UT
Workday Footprint
HCM, Benefits, Advanced Compensation, Recruiting, Time Tracking, Absence, Payroll, Learning, Integrations, Reporting
The Groove Service
Application Managed Services
THE CHALLENGE
The organization needed dependable support
As a new Workday customer preparing for a September go-live, O.C. Tanner was working within a compressed hypercare timeline and needed fast, dependable support across complex HCM, benefits, payroll, and integration scenarios. They were looking for an experienced partner who could ramp up quickly and provide steady, hands-on continuity through their transition.
THE SOLUTION
The Groove's Application Managed Services
The Groove partnered with O.C. Tanner just after kickoff, resolving critical issues, supporting through the benefits annual enrollment and merit compensation cycles, and establishing a strong foundation for long term success. Through a flexible Application Management Services (AMS) model, The Groove supported the organization's full Workday ecosystem.
By combining rapid issue resolution with proactive optimization, The Groove resolved data flow challenges, streamlined business processes, and improved reporting accuracy. Rather than addressing symptoms alone, the team identified and corrected root causes while providing clear knowledge transfer and practical guidance, empowering O.C. Tanner's team to confidently manage and optimize their Workday environment moving forward.
AT A GLANCE
INDUSTRY
Human Resources
ENGAGEMENT
AMS Implementation
EMPLOYEE SIZE
1,600
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BENEFITS
Benefits of Working with The Groove
Building Internal Capabilities
Teach-as-we-go enablement builds internal Workday capability.
More Predictable Operating Rhythm
From issue-by-issue fixes to dependable, governed operations.
Reliable Post-Production Support
Quick, timely fixes and configuration changes that keep operations moving.